Privacy Policy
Last updated: April 2026
1. Information We Collect
PhysioPenang (physiopenang.com.my) collects minimal personal information. When you contact us via WhatsApp, we may receive your phone number and any information you share in your messages. We also collect anonymous analytics data through cookies to improve our website.
2. How We Use Your Information
We use the information you provide to:
- Match you with a suitable physiotherapist in Penang
- Respond to your enquiries
- Improve our website content and services
- Analyse website usage patterns (anonymised)
3. WhatsApp Communication
When you message us on WhatsApp, your communication is governed by WhatsApp's own privacy policy. We do not store your WhatsApp messages beyond what is necessary to provide our matching service. Your phone number will not be shared with third parties without your consent, except with the physiotherapist we match you with.
4. Cookies & Analytics
We use cookies and analytics tools to understand how visitors use our website. This data is anonymised and used solely for improving the user experience. You can disable cookies in your browser settings.
5. Third-Party Services
Our website may use third-party services including Google Analytics and Google Fonts. These services have their own privacy policies. We do not sell your personal information to any third party.
6. Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
7. Your Rights
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to access, correct, and withdraw consent for the processing of your personal data. Contact us via WhatsApp to exercise these rights.
8. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date.
9. Contact
For privacy-related enquiries, please contact us via WhatsApp or visit our contact page.